Frequently Asked Questions
Welcome to the FAQ section of Atelier Saturne , your destination for eco-friendly, handmade jewelry filled with magic! Do you have any questions? Here you will find all the answers regarding your orders, my creations and my services.
Do you offer free pickup in Montreal?
Yes, I offer free pick-up of orders in Montreal! You can choose this option at the time of your purchase. Pick-ups are possible at the workshop (Papineau/Mont Royal) or at one of the many markets I participate in each weekend. However, there is no pick-up at the cottage on weekends.
It is essential to make an appointment for pick-up at the workshop , as I am not there 24/7. Please email me at ateliersaturne@gmail.com to set a time slot. And remember, weekend pick-up at the workshop is not possible .
If you prefer to collect your order at a market, that is also entirely possible, you will just need to let me know in advance.
Tip : Pickup in Montreal is often faster than delivery by Canada Post . 😊
Do you have a physical store?
Atelier Saturne does not have a traditional physical store , but I invite you to visit mywitch showroom ! This small private space allows you to discover my creations in an exclusive way. To reserve a slot, contact me directly by email.
The jewelry available in the showroom is not online , so you will have the opportunity to shop in complete privacy.
Do you offer earrings for non-pierced ears?
Yes, and I am very proud of it! After years of research, I finally offer stainless steel hoop earrings with clip-on closures for non-pierced ears. These closures have been carefully selected to be comfortable, reliable and discreet , so you can wear your favorite earrings without pain or compromise on style.
Available in gold and silver finishes, these clip-on hoops are an ideal choice for those who want elegant, non-pierced jewelry. You can find them directly at The Cottage , on request, or opt for their replacement online on any pair of earrings purchased. Simply specify it in the note in your order , and I will adapt your earrings with these special clips before shipping. Visually they look completely like those for pierced ears.
This is my way of making my creations accessible to everyone, without ever sacrificing comfort or quality!
How to take care of your Atelier Saturne earrings?
To keep your jewelry in perfect condition, here are my three golden rules :
- Avoid sleeping or showering with your jewelry on. Water, sweat and body acidity will affect vintage charms.
- Love them Take care of your jewelry, and they will take care of you! ❤️🌙
What are Atelier Saturne jewelry made of?
Most of the components of Atelier Saturne jewelry are upcycled : stones, pearls, pendants and charms come from recycled materials or old collections of local companies. The clasps , rings and chains are made of stainless steel to ensure their durability and hypoallergenic quality. The gold parts are in gold vermeil or gold plated .
Each product sheet contains precise details on the materials used for each piece of jewelry.
What are the order processing times?
The order processing time is 7 working days maximum . I do not process any orders on weekends, as I participate in markets and try to enjoy my free time when I have it. 😅
If you are in Montreal, I recommend choosing in-person pickup , as it will significantly speed up the receipt of your order. Once the package is dropped off at Canada Post , delivery times may vary depending on circumstances.
Note : Postal delays are sometimes longer due to the Canada Post strike and parcel processing delays .
Do gemstones replace medication?
No, fine stones are not intended to replace medical or psychological treatments. The benefits of stones are informative and can complement a well-being approach, but in no way replace professional care.
Do you collect unused or broken jewelry?
Yes! If you are in Montreal , I collect your unused or broken jewelry to upcycle them. In exchange, I offer you a compensatory promo code . If you have valuable jewelry to sell me, contact me by email, with photos to discuss the possibilities.
Do you repair jewelry?
I can repair jewelry in some cases: chain replacement, broken ring repair, etc. However, I do not do soldering and I do not set stones in medallions at this time.
Do you offer custom or personalized creations?
Absolutely! If you have a specific idea of a custom piece of jewelry that you would like to see made, write to me at ateliersaturne@gmail.com with a photo or description. I will be delighted to create the piece of jewelry of your dreams.
Do you offer wholesale?
If you are interested in reselling Atelier Saturne jewelry in your store, contact me at ateliersaturne@gmail.com . I am open to partnerships for wholesale.
What should I do if my package is marked as "delivered" but I haven't received it?
If your package is listed as delivered but you have not received it, it means it has been dropped off in your mailbox . If you cannot find it, contact Canada Post and, if necessary, email me at ateliersaturne@gmail.com with the details.
What should I do if my package still hasn't arrived?
Don't panic, delivery delays are possible. If your package has not arrived after 30 days of sending, contact me so that we can check the situation together.
What should I do if I entered my delivery address incorrectly?
If you made a mistake in the shipping address, please contact me immediately by email and not on Instagram. I will do my best to correct the address before shipping. If you make a mistake, the return shipping costs will be your responsibility.