Frequently Asked Questions
Welcome to the FAQ section of Atelier Saturne , your destination for eco-friendly, handmade jewelry filled with magic! Do you have questions? Here you will find all the answers concerning your orders, my creations and my services.
Do you offer free pickup in Montreal?
Yes, I offer free pickup for orders in Montreal! You can choose this option at the time of purchase. Pickups are available at the workshop (At the Cadbury Lofts at 5425 Rue de Bordeaux #113A, the first door on the right! ) or at one of the many markets I attend on weekends.
However, there is no pick-up from the cottage on weekends.
It is essential to make an appointment for workshop pickup , as I am not there 24/7. Email me at ateliersaturne@gmail.com to schedule a time slot. And remember, weekend pickup at the workshop is not possible .
If you prefer to pick up your order at a market, that's also entirely possible, you just need to let me know in advance.
Tip : Pickup in Montreal is often faster than delivery by Canada Post . 😊
Do you have a physical store?
Atelier Saturne doesn't have a traditional physical store , but I invite you to visit my witch showroom ! This small, private space allows you to discover my creations in an exclusive way. To reserve a slot, contact me directly by email.
The jewelry available in the showroom is not online , so you will have the opportunity to shop in complete privacy and in a real witchy atmosphere.
Do you offer earrings for non-pierced ears?
Yes, and I'm so happy about it! After years of research, I'm finally offering stainless steel hoop earrings with clip-on closures for non-pierced ears. These closures have been carefully selected to be comfortable, reliable, and discreet , so you can wear your favorite earrings without pain or compromising on style.
Available in gold and silver finishes, these clip-on hoop earrings are an ideal choice for those who want elegant, non-pierced jewelry. You can find them directly at The Cottage , upon request, or opt for their replacement online on any pair of earrings purchased. Simply specify it in the note in your order , and I will adapt your earrings with these special clips before shipping. Visually, they completely resemble those for pierced ears.
It's my way of making my creations accessible to everyone, without ever sacrificing comfort or quality!
How to take care of your Atelier Saturne earrings?
To keep your jewelry in perfect condition, here are my two golden rules :
- Avoid sleeping or showering with your jewelry on. Water, perspiration, and body acidity will affect vintage charms.
- Love them Take care of your jewelry, and they will take care of you! ❤️🌙
What are Atelier Saturne jewelry made of?
Most of the components of Atelier Saturne jewelry are upcycled : stones, beads, pendants and charms come from recycled materials or old collections of local companies. The clasps , rings and chains are made of stainless steel to ensure their durability and hypoallergenic quality. The gold parts are in gold vermeil or gold plated .
Each product sheet contains precise details on the materials used for each piece of jewelry.
What are the order processing times?
Order processing time is a maximum of 7 business days . I do not process any orders on weekends, as I attend markets and/or try to enjoy my free time when I have it. 😅
If you are in Montreal, I recommend choosing in-person pickup , as this will significantly speed up the receipt of your order. Once the package is dropped off at Canada Post , delivery times may vary depending on circumstances.
Note : Postal delays are sometimes longer due to the Canada Post strike and parcel processing delays .
Do gemstones replace medication?
No, gemstones are not intended to replace medical or psychological treatments. The benefits of gemstones are informative and can complement a wellness approach, but they are in no way a substitute for professional care.
Do you collect unused or broken jewelry?
Yes! If you are in Montreal , I collect your unused or broken jewelry to upcycle it. Please note: no rusty or damaged jewelry. I am becoming more and more selective because I already have a lot of stock and I want to offer the best quality to my magical customers.
In exchange, I offer you a compensatory promo code . If you have valuable jewelry to sell to me, contact me by email, with photos to discuss the possibilities.
Do you repair jewelry?
I can repair jewelry in some cases: chain replacement, broken ring repair, etc. However, I do not do soldering and I do not set stones in lockets at the moment. Of course, this is not free because my time as a designer has a value ❤️🙏
Do you offer custom or personalized creations?
Absolutely! If you have a specific idea for a custom piece of jewelry you'd like to see made, email me at ateliersaturne@gmail.com with a photo or description. I'd be delighted to create the piece of your dreams.
Do you offer wholesale sales?
If you are interested in reselling Atelier Saturne jewelry in your store, please contact me at ateliersaturne@gmail.com . I am open to wholesale partnerships. I do not do consignment.
What should I do if my package is marked as "delivered" but I haven't received it?
If your package is listed as delivered but you haven't received it, it means it was dropped in your mailbox . If you can't find it, contact Canada Post and, if necessary, email me at ateliersaturne@gmail.com with the details.
What should I do if my package still hasn't arrived?
Don't panic, delivery delays are possible. If your package hasn't arrived within 30 business days of shipping, please contact me so we can check the situation together.
What should I do if I entered my delivery address incorrectly?
If you made a mistake in the shipping address, please contact me immediately by email, not on Instagram. I will do my best to correct the address before shipping. If you make a mistake, you will be responsible for the return shipping costs .