Frequently Asked Questions
Do you have any questions? You will find all the answers here regarding your orders, my creations, and my services.
Do you offer free pickup in Montreal?
Yes, I offer free pickup for orders in Montreal! You can choose this option at the time of purchase. Pickup is available at the studio (at Au lofts Cadbury at 5425 Rue de Bordeaux #113A, the first door on the right!) or at one of the many markets I participate in on weekends.
However, there is no pickup at the cottage on weekends because we are closed.
It is essential to book an appointment for studio pickup, as I am not there 24/7. Write to me by email at ateliersaturne@gmail.com to schedule a time. And donât forget, weekend pickup at the studio is not possible.
If you prefer to pick up your order at a market, that is also entirely possible; you will just need to let me know in advance.
Tip: Pickup in Montreal is often faster than delivery by couriers. đ
Do you have a physical store?
Atelier Saturne does not have a traditional physical store, but I invite you to visit my witch showroom! This small private space allows you to discover my creations exclusively. To book a time, contact me directly by email.
The jewelry available at the showroom is not online, so you will have the opportunity to shop it in complete privacy and in a real witchy atmosphere.
Do you offer earrings for non-pierced ears?
Yes, and I am very happy about it! After years of research, I finally offer stainless steel hoops with clip clasps for non-pierced ears. These clasps have been carefully selected to be comfortable, reliable, and discreet, so that you can wear your favorite earrings without pain or compromising on style.
Available in gold and silver finishes, these clip hoops are an ideal choice for people who want elegant jewelry without piercings. You can find them directly at the Cottage, upon request, or opt for their replacement online on any pair of earrings purchased. You just need to specify it in a note in your order, and I will adapt your earrings with these special clips before shipping. Visually, they look exactly like those for pierced ears.
It is my way of making my creations accessible to everyone, without ever sacrificing comfort or quality!
How do I take care of my Atelier Saturne earrings?
To keep your jewelry in perfect condition, here are my two golden rules:
- Avoid sleeping or showering with your jewelry Water, sweat, and body acidity will alter the vintage charms.
- Love them Take care of your jewelry, and it will take care of you! â€ïžđ
What are Atelier Saturne jewelry made of?
Most of the components of Atelier Saturne jewelry are upcycled: stones, beads, pendants, and charms.
I also use charms from old collections of local companies or new charms following the jewelry and the specific customer demand. By the way, feel free to ask me if you are looking for something in particular.
The clasps, rings, and chains are made of stainless steel. They are new to ensure their durability and quality (jewelry chains and clasps do not tarnish). The gold parts are PVD (Physical Vapor Deposition on stainless steel)Â for gold, a high-quality finish that stands the test of time and is light years away from the quality of gold plating on brass or copper or in very good gold plating (always on stainless steel and not on brass or copper)
In any case, every creation I make is upcycled. There is upcycling in every piece made.
Where do the beads used on Atelier Saturne jewelry come from?
At Atelier Saturne, every piece of jewelry is designed around a very specific signature: a charm accompanied by a second element, either beads or a chain.
This is what explains why the vast majority of my earrings are asymmetrical.
This asymmetry is intentional; it is an integral part of my artistic identity.
When I am not working with chain scraps from my signature necklaces, I use carefully selected beads.
These beads mostly come from thrift stores that I roam around the world to find forgotten treasures.
You will thus find pearlescent, colored, pink, blue beads, in various shapes and styles.
It is important to specify that these beads are not cultured pearls.
They are beads intended for the manufacture of costume jewelry.
They can be very old (vintage) or more recent.
In most cases, their exact date is unknown, and that is precisely what makes them magical.
Thanks to my experience, I sometimes manage to estimate their era based on the style of the original jewelry, but it remains an interpretation.
I love mixing eras, textures, and universes.
I sometimes use several beads with a single charm, creating unique compositions where different stories meet.
This mix is part of the beauty of my job: transforming forgotten elements into new pieces, without ever fully knowing their past.
Since June 2025, a very important part of my work has taken on an even more personal dimension: the white beads used on my signature necklaces come directly from Japan, where I found them during my travels.
I continue to work with these Japanese beads today, especially those with a pearlescent appearance, following a return to Japan in January 2026.
These travels are an integral part of my creative process, and you can also discover excerpts in video on my platforms, depending on when you view this page.
Regarding the other elements of my jewelry: all medallions bearing the Atelier Saturne signature are new, made of stainless steel, and engraved with my logo.
It is a way for me to leave a trace in time.
Maybe one day, my creations will also end up in a thrift store, unless they are passed down from generation to generation, which I deeply wish.
It is also essential to understand that the research work behind each element is considerable.
Finding vintage charms sometimes takes hours, or even entire days of browsing without a guarantee of results.
A pair of earrings can represent up to 8 hours of preliminary research. That is why I chose to maintain a very specific design line: a charm accompanied by beads or a chain.
For this reason, I refuse custom requests involving two charms side by side.
This allows me to preserve my artistic identity, ensure the consistency of my creations, and respect the reality of the time invested in researching materials.
My jewelry has an atypical, confident style, and is designed for people who are just as confident.
Each piece is unique, full of history, and designed with the desire to revalue what exists while creating something deeply beautiful, even when its exact origin remains unknown.
What is the processing time for orders?
The order processing time is 7 business days maximum. I do not process any orders on weekends, because I participate in markets and/or try to enjoy my free time when I have it. đ
If you are in Montreal, I recommend choosing in-person pickup, because it will considerably speed up the receipt of your order. Once the package is dropped off with the courier, delivery times may vary depending on circumstances.
Do semi-precious stones replace medication?
No, semi-precious stones are not intended to replace medical or psychological treatments. The benefits of stones are informative and can complement a wellness approach, but do not in any way substitute professional care.
Do you collect unused or broken jewelry?
Yes! If you are in Montreal, I collect your unused or broken jewelry to upcycle it. Warning: no rusty or damaged jewelry. I am increasingly selective because I already have a lot of stock and I want to offer the best quality to my magical clientele.
In exchange, I offer you a compensatory promo code. If you have valuable jewelry to sell to me, contact me by email, with photos to discuss possibilities.
Do you repair jewelry?
I can repair jewelry in certain cases: chain replacement, broken ring repair, etc. However, I do not do welding and I do not set stones in medallions for now. Of course, this is not free because my time as a creator has value â€ïžđ
Do you offer custom-made or personalized creations?
For nearly six years, I offered many personalized creations to my clientele. These projects have always held a very special place in my work, because they often involve pieces full of emotion and history for the people who entrust them to me.
However, with the recent evolution of Atelier Saturne, notably the arrival of the thrift store, the development of the Artefact range (the in-house collection), as well as the management of the new space and all related activities, the reality of my daily life as an entrepreneur has changed a lot.
Creating a personalized piece of jewelry takes considerably more time and energy than designing a piece from my own creative universe.
My current creations often arise from spontaneous ideas, imagined in everyday moments, and made from the charms and beads that I myself have selected. Conversely, a custom project requires a longer, more structured process, and special attention at every step.
In the interest of respect for my clientele, but also for the objects entrusted to me, I have therefore made the decision, for the time being (and without it being final), to put personalized creations on pause.
I want to be transparent: I do not want to commit to projects that I cannot complete under optimal conditions.
With the current workload related to my business, I want to avoid any rush, stress, or compromise on quality. My work is based on sincere commitment, and I refuse to create if I cannot put in all the attention, care, and love required.
I am also very aware that customs often involve elements that are precious to my clients.
It is a responsibility that I take very seriously, and which deserves a framework that I am not able to fully offer at the moment.
That said, you can always write to me.
Depending on your project, it is possible that I can refer you to a trusted person. However, I prefer to clarify that I cannot commit to or guarantee the work of a third party.
Thank you very much for your understanding and for the trust you have placed in my universe all these years.
Do you offer wholesale?
If you are interested in the resale of Atelier Saturne jewelry in your store, contact me at ateliersaturne@gmail.com. I am open to wholesale partnerships. I do not do consignment.
What should I do if my package is marked as "delivered", but I haven't received it?
If your package is indicated as delivered but you haven't received it, it means it was dropped off in your mailbox. If you cannot find it, contact the courier and, if necessary, send me an email at ateliersaturne@gmail.com with the details.
What should I do if my package still hasn't arrived?
Don't panic, delivery delays are possible. If your package has not arrived after 30 business days following the shipment, contact me so we can check the situation together.
What should I do if I entered my shipping address incorrectly?
If you made a mistake in the shipping address, contact me immediately by email and not on Instagram. I will do my best to correct the address before shipping. In case of an error on your part, the return shipping fees will be at your expense.