Frequently Asked Questions

Welcome to the FAQ section of Atelier Saturne , your destination for eco-friendly, handmade jewelry filled with magic! Do you have questions? Here you'll find all the answers regarding your orders, my creations, and my services.

Do you offer free pickup in Montreal?

Yes, I offer free order pickup in Montreal! You can select this option at checkout. Pickups are available at the studio (at Cadbury Lofts). 5425 Rue de Bordeaux #113A, the first door on the right! ) or at one of the many markets I participate in on weekends.

However, there is no pick-up at the cottage on weekends as we are closed.

It is essential to book an appointment for pickup at the studio , as I am not there 24/7. Please email me at ateliersaturne@gmail.com to schedule a time. And remember, weekend pickups at the studio are not possible .

If you prefer to collect your order at a market, that is also perfectly possible, you will just need to let me know in advance.

Tip : Pickup in Montreal is often faster than delivery by couriers . 😊

Do you have a physical store?

Atelier Saturne doesn't have a traditional physical store , but I invite you to visit mywitchy showroom ! This small, private space allows you to discover my creations in an exclusive way. To book a time slot, contact me directly by email.

The jewelry available in the showroom is not online , so you will have the opportunity to shop for it in complete privacy and in a truly witchy atmosphere.

Do you offer earrings for unpierced ears?

Yes, and I'm so happy about it! After years of research, I'm finally offering stainless steel hoop earrings with clip-on clasps for unpierced ears. These clasps have been carefully selected to be comfortable, reliable, and discreet , so you can wear your favorite earrings without pain or compromising on style.

Available in gold and silver finishes, these clip-on hoops are an ideal choice for those who want elegant jewelry without needing piercings. You can find them directly at the Cottage , upon request, or opt for their replacement online with any pair of earrings purchased. Simply specify this in the order notes , and I will adapt your earrings with these special clips before shipping. Visually, they are completely identical to those designed for pierced ears.

This is my way of making my creations accessible to everyone, without ever sacrificing comfort or quality!

How to care for your Atelier Saturne earrings?

To keep your jewelry in perfect condition, here are my two golden rules :

1. Avoid sleeping or showering with your jewelry on. Water, perspiration, and body acidity will damage vintage charms.
2. Love them! Take care of your jewelry, and they'll take care of you! ❤️🌙

What are Atelier Saturne jewelry pieces made of?

Most of the components in Atelier Saturne jewelry are upcycled : stones, beads, pendants, and charms come from recycled materials or from past collections of local companies. Clasps , rings , and chains are made of stainless steel to ensure their durability and hypoallergenic quality. Gold-plated parts are either vermeil or gold-plated .

Each product description contains precise details about the materials used for each piece of jewelry.

What are the order processing times?

Orders are processed within a maximum of 7 business days . I don't process any orders on weekends, as I attend markets and/or try to enjoy my free time when I have it. 😅

If you are in Montreal, I recommend choosing in-person pickup , as this will significantly speed up the delivery of your order. Once the package is handed over to the carrier, delivery times may vary depending on the circumstances.

Do gemstones replace medicine?

No, gemstones are not intended to replace medical or psychological treatments. The benefits of gemstones are informative and can complement a wellness approach, but in no way do they replace professional care.

Do you collect unused or broken jewelry?

Yes! If you're in Montreal , I collect your unused or broken jewelry for upcycling . Please note: no rusty or damaged jewelry. I'm becoming increasingly selective because I already have a lot of stock and I want to offer the best quality to my wonderful customers.

In exchange, I'll give you a discount code . If you have valuable jewelry to sell, please contact me by email with photos to discuss the possibilities.

Do you repair jewelry?

I can repair jewelry in certain cases: chain replacement, broken ring repair, etc. However, I don't do soldering or set stones in lockets at the moment. Of course, this isn't free, as my time as a designer is valuable ❤️🙏

Do you offer custom or personalized creations?

Absolutely! If you have a specific idea for a custom-made piece of jewelry you'd like to see created, email me at ateliersaturne@gmail.com with a photo or description. I would be delighted to create the piece of jewelry of your dreams.

Do you offer wholesale sales?

If you are interested in reselling Atelier Saturne jewelry in your boutique, please contact me at ateliersaturne@gmail.com . I am open to wholesale partnerships. I do not accept consignment.

What should I do if my package is marked as "delivered", but I haven't received it?

If your package is marked as delivered but you haven't received it, it means it was left in your mailbox . If you can't find it, contact the carrier and, if necessary, email me at ateliersaturne@gmail.com with the details.

What should I do if my package still hasn't arrived?

Don't panic, delivery delays are possible. If your package hasn't arrived after 30 business days from the date of shipment, please contact me so we can look into the situation together.

What should I do if I entered my delivery address incorrectly?

If you made a mistake in the shipping address, please contact me immediately by email, not on Instagram. I will do my best to correct the address before shipping. If the error is yours, you will be responsible for the return shipping costs .