Questions ?

What are Atelier Saturne jewels made of?

The clasps, rings, chains are new and in stainless steel.

When they are golden they are either Goldfilled (gold filled) or gold plated.

On each product sheet it is indicated what the jewel is made of.

All the other parts of the jewel will be upcycled: pearls, pendants, medallions.

Some pendants are new:

- They are bought from companies that have ceased their activities

- They come from old collections of jewelry companies

I assume that anything that is not used, vintage or not, can become useful! ❤️

Do you offer free order pick-up in Montreal ?

Yes, it is entirely possible to select pickup at the time of purchase. You can pick it up either at the workshop (towards the Frontenac station) or during the weekend market. Obviously if the appointment is at the workshop we will give each other an appointment or at least a time range that corresponds to both of us so that I can organize myself on my side. I'm very flexible so it will be easy, the key is not to come to the workshop without telling me because I'm not there 24/7. Write to me (preferably on Instagram if you can to keep me informed of your availability.

EDIT (following bad experiences): Please keep me informed when you plan to come because I have to organize myself. it is best to agree a time slot together in advance. For my personal organization. Note that this is really something I offer to have free shipping :)

I don't want to remove this option but I don't want to be stressed out that people can pass by any minute and I'm caught off guard! ❤️ THANK YOU 🙏

What are the order processing times?

The processing time for an order is a maximum of 7 working days. I don't process any orders on weekends because I'm in the market most of the time and sometimes I give myself free time to live a little if I have the opportunity 😅😂

Not having a post office close to me, I try to optimize my time at the post office as much as possible. I go there at least once a week. If you are in Montreal, I advise you to favor picking up the order, which will certainly go 10 times faster than sending it by mail.

Once the package has been dropped off, the delay with the post office varies and unfortunately this is totally out of my control once they have the package in their hands. It can be very fast or a little longer depending on our luck 😅 #PosteCanadaLife

regardless, please be courteous and consider that a small business will never go as fast as Amazon. We do our best and work very hard for customer satisfaction. 🖤 ​​We take on the role of 10 employees in different positions when we are alone in having to manage everything, which is my case.

thanks for your understanding.

Do gemstones replace medication?

Nope ! The information on the product sheets is intended to inform you about the benefits of the stones and in no way replaces medical or psychological care by health professionals.

I have unused and/or broken jewelry at home, do you get them back?

Oh yeah !! The only condition is that you are in Montreal. In exchange, I will offer you a compensating promo code. I can also buy your stock if it has good value in my eyes.

Do you repair jewelry?

Depending on what is broken, yes I can totally fix it! A chain to change, a ring unhooked... Do not hesitate to write to me!

Note: I don't do welding, I don't yet know how to set stones in a medallion either.

Do you have an idea for jewelry that I could create for you? Write to me on ateliersaturne@gmail.com or on Instagram with an associated photo, I would be delighted to create the jewel of your dreams!

Customs charges may occur upon receipt of the package if it exceeds CA$100. It is not an obligation to have one but you must take it into account before placing an order outside your country. Do not hesitate to contact your local post office to find out the current rates. Note that I am in no way responsible for these costs since they do not concern me: the costs are therefore the responsibility of the buyer.

Indeed, a package written as delivered means that it has been deposited in the recipient's mailbox.
Should this situation arise, contact your local post. Write to me according to the solution provided by them at ateliersaturne@gmail.com

Do not panic, it is rare for packages to get lost.
First of all, it must be taken into account that with the current pandemic, the times indicated are no longer really representative of the current situation. It is normal for the receipt of the package to exceed the times indicated because even if the packages leave the workshop quickly, the management of the post office is beyond my control.
If you have not received your order within 30 days of dispatch, write to me.

Why hasn't my tracking information been updated?

Some carriers do not offer real-time tracking information. They can delay updating tracking locations by several days. Rest assured, your package is still on its way to you and probably further than it appears.

I got the wrong address when I placed my order, what should I do?

Atelier Saturne processes orders fairly quickly. Sometimes an order will be packed within minutes of being placed. If you have given us an incorrect delivery address, it is very important that you send me an email as soon as possible (ateliersaturne@gmail.com) or an Instagram message (@ateliersaturne) with the incorrect delivery address and the delivery address you would like it to change. There is no guarantee that I will be able to change the address before the package leaves me, but I will do my best.

Also, if the package arrives at the wrong address indicated, it will be returned to the sender (Atelier Saturne). The delivery costs to send the package back to you will be borne by the buyer because the error is not mine. Otherwise, if the error comes from me, these costs will be at my expense (obviously! But I reassure you, I reread the address at least 3 times before buying the packing slip so it does not no risk of arriving mouhahaha 🤣)

Another question ? Write to me in the chat below, by email or on instagram, I'm all ears!